Data protection policy
This translation is provided for information; the French version is legally binding. We collect the minimum of data, solely to reply to you. No health data is collected via this site, and nothing is resold. Here is how it works.
Last updated: 8 July 2026
Data controller
The data controller is Vitaloria, Chemin du Pierrier 1, 1815 Clarens (Switzerland).
For any question about your data, write to us at info@vitaloria.ch or call +41 58 861 68 68.
Legal framework
We process your data in accordance with the Swiss Federal Act on Data Protection (nLPD/FADP). If you contact us from the European Union, the General Data Protection Regulation (GDPR) may also apply; the rights described below apply in both cases.
No health data via the site
Important: this site is not a care channel. We collect no health data through it. Please do not send any medical information via the form or by email.
For any question about health or care, call us on +41 58 861 68 68: we will discuss it in person, in a confidential setting.
What data we collect
Contact form / callback request
When you fill in the form or ask to be called back, we collect the data you provide:
- your first and last name,
- your phone number,
- your email address,
- the content of your message.
Server logs
Our host automatically records technical data (IP address, date and time, pages viewed, browser type) for the security and proper functioning of the site.
Audience measurement
We measure site traffic with a privacy-friendly tool, without cookies and without individual profiling. The statistics are aggregated and anonymous. See the dedicated cookies page for details.
Why we process them (purposes)
- reply to your request and call you back,
- arrange, where applicable, a first contact or an assessment of your needs,
- ensure the security and proper functioning of the site,
- improve the site using aggregated, anonymous statistics.
On what basis
We process your data on the basis of your request (a pre-contractual step or the performance of a relationship you initiate) and of our legitimate interest in operating and securing the site. Where consent is required (for example to load a Google Maps map), we ask you beforehand.
How long we keep them
We keep the messages received for as long as it takes to handle your request, then for the period needed to follow up the relationship. Server logs are kept for a short time, for security purposes. Audience statistics are aggregated and do not allow you to be identified.
Who they are shared with
We never sell or rent your data. It may be processed by our technical processors, strictly for the purposes above:
- our host Infomaniak Network SA (Switzerland), for hosting the site and the logs,
- our privacy-friendly audience measurement tool, without cookies.
Where they are hosted (transfers)
Your data is hosted in Switzerland, with Infomaniak. If the Google Maps map is loaded at your request, your browser then communicates with Google's servers (a group established in the United States) — only after your consent, and solely to display the map.
Security
The site is served over HTTPS and we apply reasonable technical and organisational measures to protect your data against loss, unauthorised access or disclosure.
Your rights
In accordance with the nLPD/FADP (and the GDPR if you reside in the EU), you have the following rights at any time:
- access the data we hold about you,
- have it corrected if it is inaccurate,
- request its erasure,
- object to a processing operation or request its restriction,
- withdraw your consent where processing is based on it.
How to exercise your rights
Write to us at info@vitaloria.ch. We will reply as soon as possible. You may also lodge a complaint with the Federal Data Protection and Information Commissioner (Préposé fédéral à la protection des données et à la transparence, PFPDT/FDPIC, edoeb.admin.ch).
Chat assistant (chatbot)
The site offers an automated chat assistant. It provides information about our services, admission, pricing and reimbursement, as well as our service areas. It gives no medical advice, does not make appointments and does not replace a conversation with a healthcare professional.
What is processed
The messages you type in the chat window are sent, together with the current conversation thread, to the engine that generates the reply. Using the assistant requires no account, and we ask you for no identifying data.
Purpose
Solely to inform you about our services and point you in the right direction. The assistant is not used for prospecting, profiling or automated decision-making about you.
Where the messages go
The replies are generated by a language model hosted by the provider Ollama, in the United States. This provider states that it applies no data retention: according to its public commitments, messages are neither logged, nor stored, nor used to train models.
Our recommendation
The assistant is not a care channel. Do not share medical details or sensitive data in the chat. For any question about health, call us on +41 58 861 68 68 — and in a life-threatening emergency, dial 144.
Your rights
The rights described above (access, correction, erasure, objection) also apply to the assistant, in accordance with the nLPD/FADP. For any question, write to us at info@vitaloria.ch.
Cookies and trackers
Details of the cookies and trackers used, and how to manage or withdraw your consent, can be found on our dedicated cookies page.
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